Why can't i access my account

[Charlamax]

I put in my email address and it's someone else name.

You say you want me to update my cc info but won't let me do it

[CSA_PM]

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[will13am]

@Charlamax , are you saying that after logging in using your actual login credentials you are seeing someone else's account?  Have you confirmed this on the profile tab of the account?  This is potentially a very serious security flaw.

[Chalupa_Batman]

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@Charlamax wrote:

I put in my email address and it's someone else name.

You say you want me to update my cc info but won't let me do it

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If you're having trouble, reach out to a CS Agent to help reset it.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hairbag1]

@Charlamax 

use this link to message Customer Support to get your account straightened out....(make sure to write password and any account info for safe keeping)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437