01-23-2022 12:29 PM
I need help with my credit card payment and I really don't want to be sharing information with the rest of the Public Mobile world. I'm a bit pissed off that I have to jump through hoops to get some help. I might even just leave Public Mobile. That's how impressed I am...
01-23-2022 03:05 PM
@ymayab wrote:I need help with my credit card payment and I really don't want to be sharing information with the rest of the Public Mobile world. I'm a bit pissed off that I have to jump through hoops to get some help. I might even just leave Public Mobile. That's how impressed I am...
@ymayab - you don't have to use this Public Forum for support if you are not comfortable to do so. We are not Public Mobile Representatives that have access to your account.
Public Mobile Representatives are called CSA (Customer Support Agents), and you can reach them privately through a messaging ticket system, by two methods found here in the Get Help Articles:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
01-23-2022 01:18 PM
This is no-frills mobile service.
All support is done mainly by customers like you here in Community (thank YOU guys for valuable lessons and non-stop support) or through personal email to CSA (agent) in case you have issue with your account.
From experience CSA replies within 1h but YMMV.
I AM very satisfied with support provided by other clients and with CSA's assistance when needed.
With a little bit of patience all issues could be resolved.
01-23-2022 12:38 PM - edited 01-23-2022 12:38 PM
What are you trying to do, @ymayab ?
If you're trying to Update Credit Card information:
Before logging into your self-serve account, recommend following this procedure to avoid the common glitches that sometimes occur with this process:
If you're trying to manage auto pay:
If you require customer support, to contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-23-2022 12:32 PM - edited 01-23-2022 12:52 PM
PM is an online mobile service and you can message a CS_Agent on this Community website to connect with an Agent.
All the hoops is for your protection from SIM swapping.
You can login to your Self Serve account to make changes to your CC information.
01-23-2022 12:30 PM - edited 01-23-2022 12:31 PM
PM doesn't offer any support over the phone, nor over email. However, you can send a private message to CS_Agent with your account details so they can assist you.
It's understandable if you feel like you would rather be with a carrier that offers more traditional customer service. PM is not right for everyone.