09-19-2022 09:18 AM
09-19-2022 11:58 AM - edited 09-19-2022 11:59 AM
You didn't happen to use lost/stolen at all in the last 30 days? Or are you looking at the amount owing for your next renewal? Because they don't deduct your rewards and give you an estimated payment instead they tell you the full payment owing. But you can scroll down to your next payment on the payments page to view your estimated payment with the rewards deducted.
09-19-2022 11:45 AM
if you're on the old $10 plan they increased it to $13
09-19-2022 09:33 AM - edited 09-19-2022 09:48 AM
If you have any friend referrals...check to see if they still have PM accounts. Maybe they've moved on.
added...to view your payment history, log in to your account / Payments / look to the right for View Payment History...click it. You'll see the record of your payments there.
09-19-2022 09:27 AM
You can see your current bill at Payments and previous bills through View Payment History.
Check if any of your referrals are suspended or they dropped off.
What rewards do you usually get? It could be timing issue if bill is created before Community rewards are considered.
09-19-2022 09:25 AM
@MarlySt79 hi did you make an early renewal or change to the new rewards system lately? you can view your monthly bills in your self serve account