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Where is the account re-activate link?

Plan
Great Citizen / Super Citoyen

?

9 REPLIES 9

Hi @Plan  you have to Resume your service first, disable lost/Stolen.   Go back to where you clicked lost, it will have option for Resume

 

Once Resume is clicked, the button will show

Plan
Great Citizen / Super Citoyen

Had it in lost stolen mode and now want to reactivate but can’t find the reactivate link/button. Searched and searched and looked into everything possible but no reactivate button.  

Hi @Plan is your account currently suspended?  Try another browser or Incognito mode.

 

If still not find the button, Load enough fund into the account first, then open ticket with CS Agent and ask them to reactivate for you.

Plan
Great Citizen / Super Citoyen

I can’t find the red-activate button/link.  

Yummy
Mayor / Maire

Yummy_0-1655228824098.png

 

darlicious
Mayor / Maire

@Plan 

Or did you already pay and it didnt reactivate? Lost/stolen. Suspend. Log out/in. Resume. Logout. Reboot.

RossN
Mayor / Maire

@Plan hi is your account suspended? if over 90 days your account is permanently closed if less then that you can go into your self serve account , make a manual payment, click the reactivate  button reboot phone 

hTideGnow
Mayor / Maire

HI @Plan   

 

Your account is now suspended?

 

You can login to My Account?  Click Reactivate current plan, it will bring you to payment.  Just pay there, maybe use the "Other .. " option instead of "Amount Due" (Amount due always gives trouble).  Just enter the amount you want to pay and submit

BKNS27
Mayor / Maire

@Plan 

Your plan will when you put enough funds in your account.

If you haven't paid over 90 days then your account will be canceled and your number lost.

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