09-15-2022 01:35 AM - last edited on 09-15-2022 01:43 AM by computergeek541
Hi,
I am trying to suspend my account before payment is taken tonight and I can't find it in my account? I can't find the quick links either? I am running out of time!!!!
Any help would be appreciated.
Thanks
Solved! Go to Solution.
09-30-2022 05:01 AM
Sorry about not getting back to you but I see you got your answer. Thanks again for your help.
09-17-2022 09:24 PM
I'm happy to see you got that resolved. And thanks for discovering how stupid public mobile new self-serve account is as I will have to be careful next time I suspend an account if I miss the midnight Eastern deadline. I will have to copy and paste @dust2dust 's link to suspend my account. But I'll make sure I make a note of not missing the midnight Eastern deadline.
09-15-2022 05:06 PM
Thanks @dabr . No I hadn't. I was resigned to having to wait for my next renewal in a couple weeks but I was certainly hoping someone else would chime in.
09-15-2022 03:14 PM
@dust2dust Not sure if you got the answer, but yes you can view account and SIM numbers by hovering over those options on the Profile page on suspended accounts.
09-15-2022 02:27 AM - edited 09-15-2022 02:33 AM
So how about those numbers? Hovering over the slashed eye will show the numbers.
See if you can get in to these pages as well. Don't do anything of course.
https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information
https://selfserve.publicmobile.ca/en/account/edit/your-account
https://selfserve.publicmobile.ca/en/account/manage/shop/addons
The actual renewal takes overnight. The feature counters get reset at midnight eastern. The rewards get paid around then. But the actual renewal doesn't happen until much later.
09-15-2022 02:21 AM
OMG!! THANK YOU! How would anyone know that they had to do that find a link? Everything is greyed out you can't do anything in your account even though it told me I had enough funds to renew my plan? How stupid is that? The new self serve accounts SUCK BIG TIME!!
Thank you again!
09-15-2022 01:58 AM - edited 09-15-2022 02:06 AM
That last image - can you click on the eyeballs to see those numbers? Or are they greyed out?
I don't think you can self-suspend when suspended. Maybe that's why you don't see it.
Adding - can you click this?
https://selfserve.publicmobile.ca/en/account/profile/lost-or-stolen-phone
09-15-2022 01:51 AM
Did they change the way they renew your plan? I had a balance of $14. My rewards were applied and my balance is now $22. But it says I've been suspended. But the plan renewed at midnight like it usually does? I meant to suspend before midnight but I missed it so will it not just renew my plan in about 15 minutes? This is what I see in my account under my profile.
09-15-2022 01:41 AM
I had to look. I knew the quick link wasn't working. So I checked for it there where I knew it was.
Hey...when you suspend can you see if you can view your account number and sim number when suspended. Please let us know.
09-15-2022 01:38 AM
I will look again but it wasn't there a few minutes ago.
09-15-2022 01:37 AM
Profile. Scroll down.