When I log it it thinks I’m a new subscriber

[Momneedshelp]

Please help. I’m paying monthly via cc card but when I log into my account it thinks I’m a new subscriber and asks me to create an account.  I need access to my actual account to update my cc card asap. 

[softech]

@Momneedshelp 

the error you got indicates that EverSafe ID has somehow lost the link between your email login and your My Account.  Simple fix for PM support but you need to engage them by direct message.  Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Handy1]

@Momneedshelp  Ask support to help you regain access to your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage