04-02-2020 03:33 PM - edited 01-05-2022 10:12 AM
Hello
I'd like to change from $40 plan to $25 plan.
So I was trying to change my plan on this website.
And I saw "Top up your account" and was confused.
If I choose that, can I change the plan ($25) from now? or is it just an extra charge from my current plan?
Solved! Go to Solution.
04-12-2020 04:26 PM - edited 04-12-2020 04:27 PM
@Naepalm wrote:My question would be if you changed plans in the other direction and it said TOP-UP wouldn't that mean you add 15.00 so you can get the 40.00 plan. But from my understanding of this all you can only change plans when your renewal comes. Otherwise, you lose the funds you had in your account. or what you paid for the previous service.
You can upgrade whenever you want. If you chose to upgrade immediately...you will sacrifice whatever balance of talk/text/data is in your current plan. If you want to change plans in either direction, select "change at next renewal date". As already stated...there's no refunds or pro-rated plans.
04-12-2020 04:20 PM
My question would be if you changed plans in the other direction and it said TOP-UP wouldn't that mean you add 15.00 so you can get the 40.00 plan. But from my understanding of this all you can only change plans when your renewal comes. Otherwise, you lose the funds you had in your account. or what you paid for the previous service.
04-02-2020 04:46 PM
@Yina wrote:Thank you so much
Then is there any way I can get a refund for the rest of my current plan and change new plan right now?
No. Hence the recommendation to order the plan now and select "change on next renewal".
04-02-2020 04:25 PM
Thank you so much
Then is there any way I can get a refund for the rest of my current plan and change new plan right now?
04-02-2020 03:43 PM
@Yina Better to select "change at new renewal date" option if you want to save some money. Top up means add money to your account.
04-02-2020 03:35 PM
@Yina hi if you change your plan early you will lose any money you already paid for this cycle
04-02-2020 03:35 PM