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Western Canada Network Outage, August 19, 2024

For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.

245 REPLIES 245

Ak81
Great Neighbour / Super Voisin

I have been unable to make calls or receive call all day. My plan is paid in full and subscribed to. What is going on ? When will this issue be resolved as other ppl are having the same issue. 

bitman1
Great Neighbour / Super Voisin

I dial mout and all sounds good til just about the time it is going to ring and my call ends. My subscription is fine. text works

XiaoLongBao88
Good Citizen / Bon Citoyen

theres something wrong with telus you can do everything except making phone calls out can you receive calls??

lumlum604
Great Neighbour / Super Voisin

I can text and receive calls, but I can't make a call.  I've reset my phone and turned airplane mode on/off.

ddjiaqi
Good Citizen / Bon Citoyen

if it happens "sometime ", either the phone has problem or just your location has bad signal for Telus signal tower. 

not everyone in affected provinces have the problem.

some said the issue is resolved and they can make and receive now.  Telus also removed the outage note.  Try reboot the phone, try your sim in another phone if possible.  If still cannot make calls or receive, ask PM to check.   

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Viraj123
Great Neighbour / Super Voisin

I am having the same isuue. My friends who have same plan has no issues. But I can not make calls yet. This is since 8am today

some got a text from PM about the voice trouble, did you get one?

from what I now, PM does not actively monitor the forum, but if you message them, they will reply.  Did you check the Community inbox?  If no reply still , message them again

 

Edward58
Great Neighbour / Super Voisin

With all the comments about issues not being able to make or get cell calls (text and internet access is working), is someone from Public Mobile monitoring these comments and why are they not informing us what is going on? I submitted a request a few hours ago about this issue and have yet to hear from someone.

What phones do you have?

try you swap the sim cards between the 2 phones.  It will somehow refresh your account and hopefully will solve your problem.  If that does not help, then you will need to have PM to check both your accounts

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sheh
Great Neighbour / Super Voisin

My husband and I have Public Mobile but for sometime now have issues with incoming and outgoing calls.

Cannot hear.  Wondering what the problem is.  Its frustrating.  How to get this problem solved.

There is no live person to talk to.  Please advise what to do

@SueP2 

Telus has removed the voice outage note on its site so it should be resolved.

do you have another phone to test the sim card as well?

if not, I think you should ask PM to check.  Please open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

SueP2
Great Neighbour / Super Voisin

Did a reboot and still not working 

@Charmaine12341  try restart your phone. Some users that were down is back up now. 

Gigi121
Good Citizen / Bon Citoyen

Sorry it didn’t work!😔

Charmaine12341
Great Neighbour / Super Voisin

Something here makes no sense. My neighbour next door who has exactly the same plan with Public Mobile has had no issues today. He can call out no problem. I have been unable to make calls today. I have been advised that there is an issue with service in Western Canada. So how is that even possible that one person has the problem and the person right next door doesn't?

thundal2
Great Neighbour / Super Voisin

I am having the same issue too

Magignome2024
Good Citizen / Bon Citoyen

I did a reboot and mine is still not working! 😞

XiaoLongBao88
Good Citizen / Bon Citoyen

i am having the same problem got a messaged saying it was fixed but clearly it is not i have turned off the phone turned on and removed sim card and did reset network settings and none of that works

watrbaby
Great Neighbour / Super Voisin

it is an issue with Telus. They said they were working on it. I received a text that it was fixed, but it is not. I still cannot make outgoing calls. I was given a link earlier by someone on community that gives me text message updates from Telus.

SBA_1964
Great Neighbour / Super Voisin

I am having same problem

 

Catherine88
Great Neighbour / Super Voisin

I'm in the exact same boat! I was able to receive a call but cannot make any outgoing calls or check my voicemail which is frustrating. Double checked and again I'm all paid up in the middle of my service month. So thankful I checked this forum. Fingers crossed it comes back ASAP as this is a serious inconvenience for so many of us.

@Viraj123 

log in to your account to just confirm that. If you have limited calling minutes, you can either wait until renewal OR...get a $5 / 500 minuites of in Canada calling add-on.  So...what plan do you currently have ?

Viraj123
Great Neighbour / Super Voisin

unlimited outgoing..

Viraj123
Great Neighbour / Super Voisin

No I have unlimited outgoing. Thanks

@Viraj123 

do you have one of the plans with limited outgoing calls ? Mine is the $15 Plan with 100 minutes only outgoing...unlimited incoming.

Viraj123
Great Neighbour / Super Voisin

Subscription is up to date. I change the SIM card in to another working phone. Still it does the same. I am receiving calls with no issues. Texting works both ways. But can not make phone calls.

Restarted the phone, took the SIM card clean and reset. Nothing works yet. Please help

catb
Great Neighbour / Super Voisin

Both my kids cells are working now, restarted my cell again still not working so I just ordered a new sim card as I have not gotten a response from customer service. Annoying to say the least. 

Gigi121
Good Citizen / Bon Citoyen

Sorry SueP2 , maybe do a reboot if you have not already done so.

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