Weird Notice and Incentive to Switch to Telus

[Linnnna]

I just received this weird and confusing notification. Anyone else get this? Is it legit?

 

[GPs4evr]

I contacted PM and was told that their compatibility tool (aka phones on the "whitelist") is not up to date. The CSR said if the phone is capable of VoLTE, it should work but that they "do not have a way to know if the phone will be full compatible even though appears on the list,  until it is tested on the network."

I did make it clear to them that even if a phone is compatible with their network bandwidths and capable of VoLTE, the phones have to be enabled on their network for VoLTE to work. So we will see what happens.,

I wouldn't rush off to change anything at this time if you know your phone is capable of VoLTE. If you have issues after their test period, then reach out to PM again and tell them you want your VoLTE capable phone added to their network.

[slusagm]

hi @Linnnna 

since it is not a complete shutdown but a graduate change (turn down the band in some area), I really don't think the Wireless code applies

and don't rush to take the offer (unless you really like it and it saves you money for the new phone), check how much you impacted or if you have call drops, as it might not impact you at all in your area, which also means no change in the service 

this is what I got from PM back:

Let me share with you that some changes will be implemented in our network and for that reason, we are doing our best to offer options to customers who could be impacted. 

What is this about?

Well, we will turn down the 3G low band frequency (850MHz) in some areas and repurpose it to 4G. Most customers will still be able to seamlessly connect to 3G high band (1900 MHz) and won’t notice a major change in their service. However, a small group of customers will be impacted and are required to take a specific action depending on the device they have.

This means that customers who currently are using a device that can only connect to 3G (850MHz) could be impacted. For that reason, some customers could receive a text message like the one you shared with an offer to migrate to our sister partner Koodo and get a new phone.

We appreciate your concern regarding this, if you haven't received a message with a migration offer it means you don't need to worry because your service won't be affected. 

We remain at your service, let me know if you have any further questions!
 

Best regards, 

Luis

PM CS_Agent

[hedgehoggy]

I got something similar offering me a 60GB, umlimited US/Canada calling with Koodo for $34/month, with a refurbished iPhone 13 for $5 monthly. 
I'm located in NB, so the offer made might be a geographical thing. 

[slusagm]

@Chalupa_Batman 

degrade of service is a very open term.  It could be that they see something not work as an emergency thing

But good luck with your Wireless Code.  Maybe like last time with the Point change, PM can give you some extra goodies

[Chalupa_Batman]

---

@slusagm wrote:

technically it is just a network degrade, not a change, so the Wireless code might not apply.  

---

Hi again @Linnnna 

ANY change to service, whether it's a contract or service a telco provides, even a downgrade in service, it's ALL covered under the wireless code. Not a lot of people understand the wireless code. But 30 days is required by law.

[slusagm]

technically it is just a network degrade, not a change, so the Wireless code might not apply.  

but @Linnnna , check with PM first

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Chalupa_Batman]

Under the CRTC's Wireless Code, any changes have to be given 30 days in advance. I am confident CS Agents are being inundated with with messages wondering about this. Feel free to send them a message to find out what this is all about and please report back to us to share the 411

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[slusagm]

HI @Linnnna 

this is not a scam.  this is real

[Chalupa_Batman]

Hey @Linnnna 

We're looking into this as a community. We've received 3 reports so far about this messages. Sadly Public Mobile doesn't share this information in the community to help others.

EDIT: What plan are you on? Just wondering if it's plan targeted or monetary targeted.