Was told it would take 72 hours for port, still no change 5 days.

[TP0703]

@Shazia_K

I PMed you earlier this morning regarding this issue and now after 5 days I need this fixed ASAP:

Saturday night - ported from Koodo

Sunday night - I PMed mods (including Shazia) and opened an email support ticket.

Monday - no update, no response.

Tuesday - no update, no response. I tagged Shazia again in threads and Shazia asked to send PM again. I provided all details again. Shazia responded, for my porting it would take up to 72 hours due to unexpected error. I responded that I would wait until end of Wednesday.

Wednesday - no update

Now I am into the 5th day, and I need at least a status update if not resolved within the advised ETA.

I am dealing with a lot of work/personal stuff these days and most of them ask me to put down the phone number (sure, some of them are just temporary but a lot of them are saved in my personal information or profile).

I've been using that Koodo phone number for almost 10 years now, and it's saved in the phonebooks of my family, friends, relatives abroad, work, utilities, government, doctor's office, dental office, accountant, bank advisor, mortgage, real estate agent, as well as many retail memberships.

I can't afford to wait any longer, last a few days haven been OK, but not anymore.

Please look into my issue and have it resolved, or provide me update ASAP.

Thanks.

[harvester434]

I do have a phone number and I can call out but I have people driving to my place to get in touch with me ,We had a very bad storm with lots of power outages and generator failures and that is my line of work , heading to # 6 generator call right shortly, right now I have to keep driving home to get my messages.

[koimr1]

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@harvester434 wrote:

yes I have a ticket number , still waiting

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@CS_Agent: This fellow has been without his phone for ten days now and has sent multiple private messages to you. Please help him out!

[harvester434]

yes I have a ticket number , still waiting

[srlawren]

@harvester434 have you done as recommended and reached out to the moderator group via private message?

[harvester434]

Hi , thanks for the note , the old sim is deactivated according to Bell and the port has not gone through yet.

I am getting a lot of ticked off customers because they think I have folded my business

[koimr1]

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@harvester434 wrote:

Hi , I am now 6+days without my phone number  and I am not getting any happier

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If you haven't already send a private message to the moderators by clicking here and providing your email address and phone number and tell them that your port hasn't completed for over six days now. They should be able to re-submit the port request.

In the meantime, put your old SIM card in and see if it still works. Once the port does go through your old SIM will stop working and you can put your PM one back in.

Good luck!!

[harvester434]

Hi , I am now 6+days without my phone number  and I am not getting any happier

[clh]

Here's hoping the backlog is clearing. Waiting since the afternoon of the 18th with no resolve.

Patience is a virtue, right? 

[TP0703]

@Shazia_K

Hi Shazia,

Just wanted to update you and others.

So, my port was initiated at late night of November 19th.

Middle of last week, Shazia asked me to check back the following week (which is this week) as they are experiencing unexpected errors and delays.

I was expecting to see some update towards middle or end of the week, but this afternoon I found out that port is successfully completed and now I have my old phone number again. I think this is a sign that things are now less backlogged and issues are getting resolved more quickly, at least if the issue is in technical nature.

A huge thanks to Shazia and other people in the community who tried to cheer me up or share the feeling.

Once things are settled down, it will be a worry-free happy sail with a lot of value for the money. I know that because I have other family members who've been on PM for 2+ years, and we did not have one single need to contact PM for issue.

Again, thank you very much.

[astrosears]

Hi @Shazia_K,

Can you provide an ETA for the solution of the problem that @TP0703 is facing? It seems a number of us ex-Koodo folks have identical issues with our ports.

Thanks!

[TP0703]

Thanks @Shazia_K for the update.

Really I do understand that you are overloaded now, and the sudden influx of all these issues is not your fault, but as a customer who paid for the service, I do not want to be left in the cloud for the service I use.

Anyway, thanks for your help and I've sent another PM with a question..

[Shazia_K · Accepted solution]

Hello @TP0703, 

I'm really sorry for the wait, 

The team needs more time 😞 it's taking longer to assign your number. 

Thanks,

Shazia

[TP0703]

She said 'port request was successfully done, but the team needs 72 hours to complete the request'.

I don't think she meant '72 hours from now on', based on what she said, and I did reply that 'OK I will wait until end of Wednesday'. If end of Wednesday was wrong, I should have been corrected right away, so I don't keep buggint them off on Thursday.

I understand it may take much longer than anticipated, it happens at my workplace too sometimes.

However at my work we do keep the impacted teams updated for status and ETA.

See, I am constantly dealing with some stuff where I need to fill in my personal information, especially at this season. Everytime I have to wonder 'is it going to be my xxx(PM) number, or yyy(Koodo) number by the time they actually call me?'

I can't do this anymore, or at least I need to know when it will be done, so I can advise accordingly to my other parties.

There was already one incident where the other party tried to contact me at my Koodo number (I provided that number on Monday, thinking the port would be done by Tuesday latest).

The person just contact me by email, complaining to provide the correct phone number where I can be actually reached.

[Rockdaddy22]

I think she meant they need up to 72hours to fix the issue. So I think since the message was sent

[TP0703]

@Mary_M @Shazia_K

Please help, I need this fixed urgently now.

[TP0703]

@Shazia_K

Any help available..?

[TP0703]

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@Rockdaddy22 wrote:
You can try private messaging a mod.
http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

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Thanks, I already did. Will wait for response.

[TP0703]

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@xCameron94x wrote:

here are some tips for porting from Koodo

Pick a temp number first and get an account set up

Do not use the same e-mail address (change either Koodo or PM)

Use your Koodo account number as shown in your Koodo account

Use the name as shown on your self-serve account

Click the I am authroized box

If you havent done these steps, there was no need to contact customer service (there is also a huge back log). I came from Koodo and did not contact them and my phone was fully ported in less than 4 minutes by following some of those steps

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Thanks, but I followed the exact same step.

1. Opened the account with a temp number (which I still keep using for the last 5 days)

2. Opened the PM account with gmail address (Koodo is hotmail address)

3. Used Koodo account number as shown in Koodo account, used Koodo name shown in Koodo bill.

4. Clicked that 'authorized' thing.

5. PM showed 'port is successful'.

6. Instantly Koodo account was cancelled/closed, I received a message from Koodo 'sorry to see you go'.

7. My Koodo number is 'not in service' if I try to call that number.

[TP0703]

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@Rockdaddy22 wrote:
Has it been 72 hours since she sent you the message?

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No, she said 'porting team needs 72 hours to complete the request', so I wouldn't interpret that as '72 hours after the message is sent'.

[TP0703]

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@TAPS wrote:

Hope you did not use the same email you were using with koodo. In that case there will be a problem porting in your number. 

the simplest solution to the email issues has been to change your Koodo email address. Koodo and PM seem to share some functionality and this leads to porting errors.

he tech support team. Though they are very busy the last few days, let's see what the moderators have to say on Koodo ports. @Mary_M @Shazia_K

It will be a bit longer but I'm sure will be worth your patience.

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I followed every single step that was discussed as the 'best tips', and I've done port from/to Koodo and PM multiple times in the past, so I am 100% sure I know the process.

No, I used different email addresses.

Thanks for your reply.

[Rockdaddy22]

You can try private messaging a mod.
http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[jamest]

Hello, 

I have a similar problem. I ported over to Public Mobile from rogers on the 19th. The mobile internet works, and I can make outbound calls but inbound calls don't work. My Rogers SIM still works as well. 

I also made a mistake in signing up for the 6 gig plan instead of the 12 thinking that it was calculated monthly. I sent a support request #1095-5481 on the 19th as well but still haven't gotten a response. 

Need Help!

[xCameron94x]

here are some tips for porting from Koodo

Pick a temp number first and get an account set up

Do not use the same e-mail address (change either Koodo or PM)

Use your Koodo account number as shown in your Koodo account

Use the name as shown on your self-serve account

Click the I am authroized box

If you havent done these steps, there was no need to contact customer service (there is also a huge back log). I came from Koodo and did not contact them and my phone was fully ported in less than 4 minutes by following some of those steps

[Rockdaddy22]

Has it been 72 hours since she sent you the message?

[TAPS]

Hope you did not use the same email you were using with koodo. In that case there will be a problem porting in your number. 

the simplest solution to the email issues has been to change your Koodo email address. Koodo and PM seem to share some functionality and this leads to porting errors.

he tech support team. Though they are very busy the last few days, let's see what the moderators have to say on Koodo ports. @Mary_M @Shazia_K

It will be a bit longer but I'm sure will be worth your patience.