Community

kearneytrinh · ‎08-15-2017

I wanted to see if I pause my account in the middle of a 90 day cycle where I have payed for the 90 days. Is there a way where I can pause the plan entirely and not lose any minutes during it? As I am going international for while and would like to maintain my account and number as I travel. I don't plan on using my phone during that time.

NDesai · ‎08-15-2017

No, you cannot pause already paid plan. What you can do is remove your cc on file so it doesn't renew again while you are away. But make sure to renew within 90 days from the expiry.

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

ShawnC13 · ‎08-15-2017

@kearneytrinh, sorry you are not able to suspend your service. How long are you going to be out of Country?

* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Community

Wanting to pause an account in the middle of a cycle