WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

[MANDEEP1977]

 HI ! CAN ANY ONE OF YOUR AGENT HELP ME , AS I WAS EARLIER A CUSTOMER WITH PUBLIC MOBILE SINCE MARCH 2022 , WITH MY PHONE NO. xxxxxxxxxxxxxx , GIVEN TO MY DAUGHTER , THAT WAS HAVING A PLAN FOR $40 , WHICH WE USED FOR QUITE LONG TIME . BUT MY DAUGHTER PORTED THAT "PUBLIC MOBILE" NUMBER TO "FIDO' IN MARCH SECOND WEEK .

SO , WHEN YESTERDAY I WAS CHECKING MY CREDIT CARD STATEMENT FROM "CIBC BANK" IT SHOWED THAT I AM BEING CHARGED FOR MARCH , APRIL AND MAY 2022 WHICH COMES TO $44.80/ MONTH , TOTAL COMES TO $134.40 ( FOR THREE MONTHS) . PLEASE CONFIRM WHY I AM BEING CHARGED AGAIN & AGAIN FOR 'PUBLIC MOBILE' NUMBER WHICH WAS ALREADY PORTED AND I AM NOT USING ANY OF THEIR SERVICE . CAN SOMEBODY PLEASE HELP ME FOR "BILLING" UNETHICALLY AND GUIDE ME .

THANKS

MANDEEP 

M : xxx-xxx-xxxxx

Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum.  

[TJ8716]

Well I’m sorry to hear this! But I’m happy you seem to have figured it out! Hopefully you hear back soon! 

[softech · Accepted solution]

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@MANDEEP1977 wrote:

My credit card was attached to some other plan's connections with minimum plan , which i removed yesterday after checking their wrong charges to my credit card account .

Thanks

Mandeep baweja

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@MANDEEP1977   So, the 3 months charges was in fact to that other plan instead of the one that ported out?

[MANDEEP1977]

My credit card was attached to some other plan's connections with minimum plan , which i removed yesterday after checking their wrong charges to my credit card account .

Thanks

[JL9]

They should be able to provide a refund under the circumstances especially if you completed a port and the number is being used on her new plan/carrier.

Good luck wait to get a response on your ticket or you can also private message CS_Agent as well (click on the envelope in the top right to do so)

[MANDEEP1977]

I have just open my ticket and raised my concern , so i requested to refund my overcharged amount to same credit card by my name . Really frustated by their services .

Thanks 

[esjliv]

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@TJ8716 wrote:

Login into your self serve and go to payment and remove your card on file 

hopefully this helped!!

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@TJ8716 unfortunately, the number they had listed does not seem like a valid public mobile phone number, so their self serve account will not be available to them either.

Either the chargeback option (since this card is not attached to any other account), or connecting with a CSA:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

which was also provided by softech with the links to private message CSA above. 

[softech]

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@TJ8716 wrote:

Login into your self serve and go to payment and remove your card on file 

hopefully this helped!!

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@TJ8716   OP has ported out the number already, account would have been closed and won't be able to login to make any changes.  Usually the Autopay would have stopped.  So, this is just a one-off case.  OP really needs to message PM Support to have them disable the Autopay and refund the money

[TJ8716]

Login into your self serve and go to payment and remove your card on file 

hopefully this helped!!

[softech]

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@MANDEEP1977 wrote:

CAN YOU HELP ME REGARDING THIS  REFUND ?

MANDEEP

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@MANDEEP1977   we are customers here only.  We cannot help in this situation.  

You have message the Support yet?  that is the only way you can get the money back.   Please check my reply above on how to message the PM Support

[MANDEEP1977]

NO , HAVEN'T REMOVED MY CREDIT CARD INFO WHEN I LEFT THIS SERVICE , SO WHAT CAN I DO NOW ? I AM BEING CHARGED FOR 3 MONTHS SINCE MARCH TO MAY FOR $134.40 ( $44.80 / MONTH ) .

CAN YOU HELP ME REGARDING THIS  REFUND ?

MANDEEP

[softech]

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@MANDEEP1977 wrote:

NO , MY CREDIT CREDIT CARD , WAS NOT USED FOR ANOTHER PUBLIC MOBILE SERVICE , HOW CAN I CONNECT WITH SUPPORT PEOPLE , CAN YOU HELP ME REGARDING THIS ?

THANKS

MANDEEP 

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@MANDEEP1977   As mentioned above, just private message them:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

From what you said, you should get the refund without problem

[MANDEEP1977]

NO , MY CREDIT CREDIT CARD , WAS NOT USED FOR ANOTHER PUBLIC MOBILE SERVICE , HOW CAN I CONNECT WITH SUPPORT PEOPLE , CAN YOU HELP ME REGARDING THIS ?

THANKS

MANDEEP 

[esjliv]

@MANDEEP1977 - are you sure this credit card is not attached to another PM account that could be charging this card?

That number you posted (which @will13am removed 👍) is not found when you call the # 1-855-478-2542 or # 1-855-4PUBLIC number, so it seems the port out was successful.

[softech]

@MANDEEP1977   usually when a number was ported out, account closed and no more Autopay, but in some rare case, Autopay will continue. 

No worry, it is an easy fix.  Just open ticket with PM Support.  After they confirm the situation, they will refund the money.  Just open via direct message:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[dust2dust]

Has your daughter been using the ported number properly as expected at Fido all this time? Is that credit card paying for any other Public account?

There have been rare instances of the system continuing to charge after port outs. You would need to contact the support people. Or do a chargeback.

[will13am]

@MANDEEP1977 , did you remove auto payment/credit card information when you left this service.  It seems like from time to time account keep renewing if this is not done.  Please click on the chatbot link at the bottom of the webpage and initiate a support ticket to have this problem addressed.