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WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone
Great Citizen / Super Citoyen

PLEASE RESPOND NO TEXT ARRIVES.

All third party services confirm messages sent!

32 REPLIES 32

Andy1000
Great Citizen / Super Citoyen

Do you get any other sms?

I had no problem with any 3rd party sms

dumbphone
Great Citizen / Super Citoyen

yes tested with local phones ... sms arrives

all online service verifications no sms

dumbphone
Great Citizen / Super Citoyen

where is support I have three notices and a badge now but no answers ....

...this is a great way to anger those needing support PUBLIC MOBILE

I CAME FOR SUPPORT NOT BADGES!

dumbphone
Great Citizen / Super Citoyen

Oh Great another useless badge for my reply lol.... how about some support please! @admin @CS_Agent where is support

imm1304
Retired Oracle / Oracle Retraité

Hey @dumbphone,

Here is all you need to know about contacting support:  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

 

Basically, you gotta send a private message to @CS_Agent and provide them with your phone number and have them take a look at your account.  

dumbphone
Great Citizen / Super Citoyen

thanks for the info

I did do that

how long do they take I see nobody online

 

Andy1000
Great Citizen / Super Citoyen

You need to send a private message to moderate tem and deplane the problem 

imm1304
Retired Oracle / Oracle Retraité

Usually they reply within an hour.  Their hours are supposed to be 9am to 9pm Eastern time today .. so you will hear back from them eventually.  Hang in there. 

dumbphone
Great Citizen / Super Citoyen

yes i did

when are they online?

its a week day at noon here I expected quick services I guess they want to get the community to do that for them ... how disappointing