Hello!
I've been with public mobile for years without any problems, but over the last year or so I've had call audio cutting out (both for me and for whoever is on the other end) for 5-10 seconds at a time. This can happen several times over a 5 minute phone call, and since I'm now making more calls than I used to, I'm considering this a pretty big problem.
Trying to troubleshoot this has been tricky. At first I thought it was my phone, which was a OnePlut 7T when this problem first appeared. In the last week I've upgraded to a Pixel 7, and this problem persists. The call quality is very good / clear at all times except for when the call cuts out, then it goes back to a normal high quality call.
I live in the middle of a big city (Vancouver BC), so it shouldn't be an issue with cell towers being too far away. I haven't moved in years, I've been in the same location and certainly didn't have any problems like this until the last year or so. Most of the trouble shooting I could think to do (airplane mode, phone updates, checking the sim card, not using bluetooth devices) have all been done, and the fact that this is still happening with a different/brand new phone makes me think it's something else. Would it be worth getting a new sim card, in case that is the problem? It's clean, slotted properly, and otherwise working just fine, I simply can't think what else the problem could be.
Has anyone else had a problem like this? Any bright ideas about what else I could check? Thanks in advance!
