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Visa debit/credit card expiration date not high enough

coralynmcdowell
Great Neighbour / Super Voisin

I cannot make a payment because the exp date selection only goes up to 2024.  Mine is higher..

 

3 REPLIES 3

coralynmcdowell
Great Neighbour / Super Voisin

Thanks for the rely.  I tried the 2024 wth no luck.  Hopefully they figure it out

ZfromVanC
Town Hero / Héro de la Ville

You're the second person I've seen this week to have this problem. I believe the previous person fixed it by just putting in 2024 instead of 2025. It would be good to also message the moderators to alert them to the issue:


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Anonymous
Not applicable

@coralynmcdowell  - You might be able to process your transaction by entering 2024.  Not sure.  That said, you should report this to the moderator team so that they can get the tech team to extend the expiry date further into the future.  I'm sure many more will hit this problem as we near 2020.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

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