01-29-2023 01:36 PM
I received a text offer to upgrade to $40 15gb. So i logged in to my account and changed plan on Dec 30, 2022. But when i checked my account it is still on old plan after a month. Pls help!
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01-29-2023 02:11 PM - edited 01-29-2023 02:11 PM
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
Have you been charged old amount or $40?
01-29-2023 01:38 PM
Did you do a plan change immediately or at next renewal date?
Another possibility is a glitch in the self service system. Sometimes, you are seeing the old cached version of the website with old plan details. Try a different web browser, clear cache or incognito mode.
01-29-2023 01:37 PM
Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in
For most up to date account info
01-29-2023 01:37 PM
Before logging in to check:
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version: