Hi if you guys know how to resolve this:
I upgraded my 3G 5GB plan to 4G 15 GB plan half a year or so ago, however my speeds are still working at 3G speeds, in fact when I do a speed test, the speeds are throttled to 3G limits just like when I had the 3G plan. What is the point of switching to this 4G plan if the speeds are still the same? Can someone from the administration/technical support at Public Mobile please rectify this issue?
Solved! Go to Solution.
Just to be clear, do you have automatic Network selection and do you by any chance have a manual connection to the 3G only in your network settings?
If resetting network connections and setting your device to lte/4g does not resolve the issue, let the customer support agents know.
While you're at it, you should also ask for maybe a few gigabytes of free data or at least a $20 credit on your account which they might be able to accommodate if you were only getting 3G speeds.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.