12-21-2020 08:41 PM - edited 01-06-2022 01:37 AM
I locked myself out of my self-serve site and to update my cc. How do I go about doing this?
Solved! Go to Solution.
12-22-2020 01:05 AM
@Leemae456 wrote:I locked myself out of my self-serve site and to update my cc. How do I go about doing this?
Do you know answer to security question? That's needed for the forgot passsword feature. If you don't know it, go straight to the contact mdoerators steps in the message before.
12-21-2020 08:46 PM - edited 12-21-2020 08:47 PM
Hello @Leemae456
Try the "Forgot my password" option to get you back into your account.
Open a tab in incognito mode OR try waiting 50 mins, then try again.
If still having issues contact moderators.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:
Get Help With SIMon the Public Mobile chatbot
OR
2 - Use this link to:
Private Message to Public Mobile Moderators(PM Customer Service Representatives)