I was sent a new credit card, same number, new expiry date. The card has been used for other purchases so is valid. The credit card is not updating after entering all of the information including the postal code. Am I missing something? .... or submit a ticket? Thanks in advance for your reply.
I have an open ticket with support. Having that same issue for about a week. I've tried everything. They escalated this twice... Don't know what that means. Now I'm being told 72 hours wait time. Bank stated issue is not on their end. It's a public Mobile issue. I was told to use a voucher.
@numberport1 If you tried to many times you may need to wait full 24 hours and try again incognito / private mode or from another device , can also try the app instead of website also ,additionally if in a hurry you can buy payment vouchers from shoppers drug mart and load the funds *611 . if still no luck confirm support
@numberport1 if you've been trying to update your account from the website, try updating through the PM app on your phone (or vice versa). From the web browser you can also try clearing cache or going into incognito mode or or try a different browser.
