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Updated service to include 5Gb of data (from 1Gb), now does not work at all for Data

phadikin
Good Citizen / Bon Citoyen

I updated my plan and as of yesterday I should have had 5Gb of data available to me.  I have no data working at all right now.  What do I need to do?  Please!

16 REPLIES 16

phadikin
Good Citizen / Bon Citoyen

The phone has been powered off ... sim removed ... put back and restarted.  Is that ok?

@phadikin 

Have you checked your network settings? You might need to reset them. What do they say?

 

Edit: Do you have any access to data...wifi? Can you send MMS?

@phadikin SIM works or doesn't. Taking it out and putting back in won't fix data.

phadikin
Good Citizen / Bon Citoyen

How do I find them?


@phadikin wrote:

The phone has been powered off ... sim removed ... put back and restarted.  Is that ok?


Maybe restart without the SIM in. Then off again and re-insert the SIM and restart.

What make/model/submodel is the phone? What OS is it running?

phadikin
Good Citizen / Bon Citoyen

Data limit is 5120 .... data available is 5114.556 .... I think it may have just started working.... 

Go to settings...connections.....mobile networks...

 

Edit: your 5mb buffer has been taken....looks good.