Updated my plan but it hasn't changed

[Hannahk]

Hi, I updated my plan a few days ago before my renewal to what I thought was 90 days with 3g data. I have noticed today that I've been charged for this but I'm still receiving LTE so i checked my account and have seen my plan hasn't changed, obviously I can't change my plan now as you've already taken 42$ please fix this.

[Nsk143]

You can also turn off your lte and enabled 3g if your phone have that option.

[mimmo]

dont forget your phone will still show LTE as PM's 3G is actualy throttled LTE

[Nsk143]

It's a system error you definitely need a mod assistance to fix it for you.
When you send a private msg add your email address Phone number and detail explaination mod member will manually fix it for you.

[Mana]

@Hannahk sorry to hear about your trouble. 

Since this is plan and account related matter, you will need to contact a mod. 

Please send a private message to the @CS_Agent explaining your issue and providing them your account number and phone number and I am sure that they will resolve your issue promptly.