Unsuccessful transfer from Koodo

[Sfour77]

May 19th tried to port the number over from Koodo and it didn’t work. 
I have reception on Koodo and can get incoming calls but cannot receive text msgs. My phone doesn’t show the eSIM and I cannot add it manually. 
I did get the confirmation txt from Koodo and phone was turned on and off in attempt to reset. 

[Sfour77]

Tried the QR but got a msg saying eSIM activation failed. 

[hTideGnow]

HI @Sfour77 

your phone doens't show the esim, PM esim?  

if you don't see PM esim on the sim screen, it is a sim problem and unrelated with porting

check the Welcome email from PM, it should have a QR code for esim, scan to install

if you don't have such QR code or cannot install, please ask support agent to help by direct messag:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437