07-03-2022 01:46 PM - last edited on 07-03-2022 02:15 PM by Dunkman
Hi there,
Please help me to unlock my account, and reset my security questions .
Thank you,
07-03-2022 10:51 PM
If you have a different password for your account and this Community forum.
I tend to mix the up. 😳
07-03-2022 09:09 PM
just open ticket with PM support to have them sort out the issue
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
07-03-2022 09:03 PM
I keep getting my password or something wrong and it not wrong
07-03-2022 01:54 PM - edited 07-03-2022 01:58 PM
hi you can change your security question after you get back in your account contact a cs agent to get your account reset
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply
07-03-2022 01:51 PM
@Hsakr hi you will need to contact a cs agent
you can to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH