Unlimited Canada wide is not unlimited - WHY

[ccysouw]

My husband and I have unlimited Canada wide calling but it doesn’t seem to work. It says we need to change our plan as we used all our minutes. Help. 

[srlawren]

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@ccysouw wrote:

The number was entered correctly. It was a bc number and we called from alberta. 

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@ccysouw sorry if this is a silly question, but what exactly did the message say when you tried to place the call?  If it warned you that long distance charges may apply, you can safely ignore that message and the call will connect.  

[esjliv]

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@ccysouw wrote:

$40 unlimited plan

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Hello @ccysouw 

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings on the devices

[JK8]

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@ccysouw wrote:

$40 unlimited plan

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Can you log into self service and confirm that you are not on a provincial plan that were offered for a short while on PM. 

[ccysouw]

$40 unlimited plan

[ccysouw]

The number was entered correctly. It was a bc number and we called from alberta. 

[ccysouw]

I have the $40 one. 

[ccysouw]

The $40 per month unlimited one. 

[LurganIeUk]

What plan are you on?

[Anonymous]

@ccysouw 

sometime is happened if you dialing wrong number that messages is come,

Make sure your phone is off before removing and reinserting its SIM card.

do one thing rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try to make a call and used ( +1 or 1 ) in front of the number

[will13am]

@ccysouw , if you have the $15 plan, you only get 100 minutes per plan cycle.  Once the minutes are used up, you cannot call out.  You could buy add-on minutes or changes to an unlimited minutes plan.  

[Anonymous]

@ccysouw 

please check it out your husband plan which one and how much you pay !!

[softech]

@ccysouw  both you and your husband have the same problem?

did you try adding a 1 in front of the number?  like 1-519-123-4567?

Also, try reboot your phone and see how it goes

and incoming calls are fine?

There has been some issue with the system last couple days, if none of the above works, you might want to open a ticket with the mod

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right.  Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437