04-20-2015 01:29 PM - edited 01-04-2022 01:22 PM
Hello Public Mobile, I've been a customer long before January 2015 and just recently (around end of February 2015) I lost my phone along with the sim. I'm really happy with the service Public Mobile provides which is why I don't want to switch providers, it's a great company that actually cares about its customers. Is their anything I can do? Please help me out.
-Raghulan J
Solved! Go to Solution.
04-20-2015 03:18 PM
04-20-2015 03:15 PM
04-20-2015 03:05 PM
04-20-2015 01:34 PM
Hi @RaghulanJ
You can follow the steps posted here for getting a replacement SIM card: Need a replacement SIM card?
Public does not sell phones but you could buy an unlocked or TELUS/Koodo locked device from those respective carriers (for prepaid packages) or online for buying premium devices outright. Alternatively you could buy a phone from third party retailers such as; Best Buy, London Drugs, Staples, Costco, or Wal-Mart.
You may also want to log into your Self-Serve account and suspend your service under the lost/stolen tab in order to prevent whomever finds your phone from using your balance; What happens if my Public Mobile SIM Card is lost or stolen?
04-20-2015 01:34 PM
Order for a new sim and wai for its delivery or try purchasing a new SIM from other service provider and try to port it into public. But I am not sure whether the later one works.
Please confirm with anyone in the community on this.