@SadieGirl Have you downloaded the new PM app to activate , also are your planing to port from Koodo pre paid or post paid ? If post paid follow prompts ,, if pre paid activate the SIM card and then contact support to port the number for you
were you using App or subscribe on the website?
if you are subscribing using eSIM, there has been problem and not sure the ETA
and what error you got?
and if you try to port from Koodo , you can choose to activate a new number first. Then once activation is done , either use the app or My Acocunt to request porting or submit ticket with agent to request porting help