Unable to subscribe to a plan.

[SadieGirl]

I have been trying for about 4 days to subscribe to a plan and then port my number from Koodo to PM. This has been unsuccessful so far. Can you assist with the process please?

[hTideGnow]

HI@SadieGirl  , are you activating NEW PM account?

or you have an existing PM account and try to link ot the new Sim card?

[SadieGirl]

I have an email address and a password but cannot activate my sim card.

It is Not an ESim card.

[hTideGnow]

IH @SadieGirl 

for prepaid koodo, you have to take my suggestoin above

, you can choose to activate a new number first.  Then once activation is done , either use the app or My Acocunt to request porting or submit ticket with agent to request porting help

[Handy1]

@SadieGirl  Then in that case activate a temp number then contact support to port your Koodo number to the new pm account , like i mentioned in my first post to you 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[SadieGirl]

I am reinstalling the PM app on my phone and yes, the Koodo plan is prepaid.

[hTideGnow]

HI@SadieGirl  it should work as long as you are not subscribing $25 or $15

PM is one email one account.  So, logoff your current acocunt  ( @SadieGirl ) first 

When you subscribe, you need to use another email address for the new account

(unless this @SadieGirl  account is not liinked to any My Acocunt)

[SadieGirl]

Trying to subscribe on the website.

[Handy1]

@SadieGirl  Have you downloaded the new PM app to activate , also are your planing to port from Koodo pre paid or post paid ? If post paid follow prompts ,, if pre paid activate the SIM card and then contact support to port the number for you 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[hTideGnow]

HI @SadieGirl 

were you using App or subscribe on the website?

if you are subscribing using eSIM, there has been problem and not sure the ETA

and what error you got?

and if you try to port from Koodo , you can choose to activate a new number first.  Then once activation is done , either use the app or My Acocunt to request porting or submit ticket with agent to request porting help