Unable to send or receive phone calls.....

[Bill_B1]

I have rebooted my cell, removed and replaced the SIM card, tried calling my land line and the cell indicates it is calling, but shortly after it indicated call ended.  Land line does not ring and calls that are coming in go to my voice mail without indicating anything is there.   Also to confirm SIM is not defective, I inserted it into another cell and the msg said not registered.  Should I re-active the SIM, or what suggestion does someone have?

[slusagm]

A70  should be able to use the network and data/ SMS work without trouble 

but A70 uses 3G for voice, which would not work too good

And are you in Manitoba?

But since it is a new activation, it could simply be a problem with sim provisioning.  Please ask PM to check 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Bill_B1]

Samsung A70

[hTideGnow]

hi @Bill_B1 it said sim not registered, it means it was not properly setup on the system 

ask PM support agent to check. 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Bill_B1 wrote:

I have rebooted my cell, removed and replaced the SIM card, tried calling my land line and the cell indicates it is calling, but shortly after it indicated call ended.  Land line does not ring and calls that are coming in go to my voice mail without indicating anything is there.   Also to confirm SIM is not defective, I inserted it into another cell and the msg said not registered.  Should I re-active the SIM, or what suggestion does someone have?

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Hello @Bill_B1 

What phone are you currently using? If you've replaced the SIM card, does it match the number that's on your account? Log in and confirm. 

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

[slusagm]

What phone do you have? Is one that new enough for VoLTE? Check if compatible with PM here 

https://www.publicmobile.ca/en/on/get-help/articles/volte