Phone is suddenly not able to make calls. When people call me, they get message that there is not is roaming on account (I haven’t left Canada). Something is seriously wrong. Tried basic troubleshooting; restart, remove sim, etc. Chatbot is useless. Link to submit a ticket is broken.
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The "US roaming" error recording is likely a wrong recording to your situation. However, with that recording, it usually indicates either your account or your friend's account, if he/she also with PM/Koodo/Telus, is currently suspended.
So, please try this yourself and possibly reach out to your friend and have him/she to try to login My Account once more using Incognito mode and confirm your account status
If status shows Suspended, make a payment to resume service
If it shows Active, try reboot the phone and click Reset All Networks (Please note that will delete your saved Wifi as well, but you can easily add it back after)
If that still does not work, please message support for further investigation