Unable to log into my account

[Elizabethseib]

I created an account last week, but was unable to complete activation, as I needed a Public Mobile SIM number.  I now have that, but am unable to get into my account to complete activation of my phone.

It says my email address is no longer valid...and I need to enter a different email address. 

[Elizabethseib]

I have resolved my problem.  Thank you for the responses.  

[Eliza5]

Click on the check mark on the lower right had corner and submit a ticket to the moderators.

They will then ask you some information to validate your account.

@Eliza5

[Clauus2115]

Hello, I have the same trouble, but it seem nobody can answer

[computergeek541]

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@gblackma wrote:

@Elizabethseib when ordering a SIM through the Public Mobile site, you create a temporary account. In order to make it a permanent one you have to activate the SIM card. Welcome to PM. Stay safe. 

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When ordering a sim card, there is no need to create any type of account. I know that there's an option to create some type of account, but that is only for sim card ordering. That account is not related to the Public Mobile self serve system, nor is it temporary.  That account creation step for online ordering of sim cards can be completely skipped.  To my knowledge, all that online ordering account does is save your address for next time.

[gblackma]

@Elizabethseib when ordering a SIM through the Public Mobile site, you create a temporary account. In order to make it a permanent one you have to activate the SIM card. Welcome to PM. Stay safe. 

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[Jb456]

As mentioned there is no way to create a self serve account if you have not activated a sim card.

Don't forget to use a referral code for a $10 sign up bonus.

[computergeek541]

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@Elizabethseib wrote:

I created an account last week, but was unable to complete activation, as I needed a Public Mobile SIM number.  I now have that, but am unable to get into my account to complete activation of my phone.

It says my email address is no longer valid...and I need to enter a different email address. 

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There is no way to create a self serve account without first completing activation. Check if the service actually works by inserting your sim card into a compatbile phone.