Unable to do a Number Transfer from Public mobile to Rogers

[VK39]

I am trying to do transfer of my mobile number from Public mobile to Rogers

In this process there is a message that i need to receive from public mobile to answer yes or no, however i am not receiving that message

please advise

[NDesai]

@VK39 Please ensure that your Public Mobile subscription is active. Only then you will receive the text shortly after initiating port in request from Rogers. 

[slusagm]

Reboot the phone and check if the message comes

If no message, Call Rogers to ask them to re-trigger the port request.  Wait another hour and if still no message , ask PM to check by message , you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote