Unable to change Credit card for subscription

[dnasirN]

I've tried various times, incognito mode, various browsers and even mobile phone but nothing is working. I keep the getting the same message 'notAbleToProcessRequest'. Any suggesstions?

[hTideGnow]

HI @dnasirN 

try one more thing, make sure the Postal code has a space in between as in X1X X1X

(but please wait another 24 hours before you try again as the system needs 24 hours after too many failed attempts)

[Chalupa_Batman]

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@dnasirN wrote:

I've tried various times, incognito mode, various browsers and even mobile phone but nothing is working. I keep the getting the same message 'notAbleToProcessRequest'. Any suggesstions?

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Hey @dnasirN 

The website has known cache issues. Wait 1 hour since the last you tried, go into your browser settings, clear cache, close entire browser, restart browser and then go into incognito mode. This should resolve it. Personally though, I found it easier using the app on my phone.

If you still need help, contact CS.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Handy1]

@dnasirN  If you tried to many times the site may have blocked you for a full 24 hours try again then and try using the app not website if using the app delete it first then reinstall it and allow location services to be on through the app itself . In the meantime you can go to shoppers drug mart and buy public mobile payment voucher for the cost of the plan +tax and load with your phone *611 to resume service right away and worry about updating CC later 

[hTideGnow]

hi @dnasirN 

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account