Community

Nathan_Kwong · yesterday

Since yesterday (Dec. 11), I cannot call out or receive calls. No dialing sound. Texting and mobile data are working. Received multiple voice message alerts. Restarted handsets and re-inserted SIM card multiple times, still not working. Please help.

Nathan_Kwong · yesterday

You are right. It didn't connect to 3G at all. Will submit a service ticket to PM. Thank you.

hTideGnow · yesterday

hi @Nathan_Kwong

but does it connect at all? I suspect after changing to 3G, the phone not connect to the network at all.

And it think it is time to ask PM support to check. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Nathan_Kwong · yesterday

Tried switching to 3G. Still no dialing sound. Thanks.

Nathan_Kwong · yesterday

I am in Amblesideside of Edmonton. I use Huawei P40 lite. Thanks.

Nathan_Kwong · yesterday

I am in Amblesideside of Edmonton.

slusagm · yesterday

i would ask PM to refresh the account

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437