Unable to Transfer my number to Public Mobile

[sabahuddinaijaz]

Hi, my phone number end with 3586 and I am unable to receive text to signin and verify my account.

Although I contacted my previous service provider and they added we didn't receive any port out request.

I am facing this issue the second time.

[softech]

@sabahuddinaijaz 

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[sabahuddinaijaz]

I tried but they can't help public mobile customers.

[softech]

@sabahuddinaijaz 

There is a number to call to talk to live support and confirm with them what went wrong,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them tomorrow morning (as it is closed now) and get it sorted

[sabahuddinaijaz]

Yes, I tried activating the subscription and it requested all the information and I provided but in the end the port out request failed.

I never received any texts to respond Yes. I am stuck in between.

[BKNS27]

@sabahuddinaijaz 

Did you active a new subscription on the PM app?

Also keep the old SIM on your phone to receive the 2FA code to complete the porting request.