10-03-2021 12:46 PM - edited 01-06-2022 03:28 AM
I've tried +country code, 011 country code, and these two combinations with a leading 0 as well, and I keep getting the error message, "You've entered an incorrect number." The recipient number is valid and active, and I'm able to send SMS to other numbers in that same country. It's only with this particular number that I've encountered the error, multiple times.
Anybody tips? Thank you.
10-03-2021 03:07 PM
The country would help us with research......
Is the number you are trying to text a personal contact or a business contact?
10-03-2021 02:28 PM - edited 10-03-2021 02:33 PM
I think clearing cache may not help in this situation, too. But I guess no harm to try.
@crgeron instead of using 011 , you can also try enter the following in the ‘To’ field: "+" then the country code, then the region code, then the mobile phone number.
(The + symbol can be obtained on most devices by pressing and holding 0 for a few seconds.)
source: https://www.telus.com/en/nu/support/article/text-messages-international
and yes, as @Anonymous suggested, drop the leading 0 on the phone number
10-03-2021 02:12 PM
@Yummy wrote:
@t_p wrote:Try clearing the cache of the messaging app, stop it ,reboot the phone and try the text again.
I am trying to understand why clearing the cache might make it work?
My reasoning is that if OP had entered an incorrect number and it somehow got "stuck" in the cache, flushing the cache would help the app start fresh, a bit like when you clear cache or use incognito mode to log in a buggy website.
As I've said before, I'm not a techno geek and maybe that's not the way a messaging cache works, but it costs nothing to try. And we won't know the answer unless we hear some feedback from OP.
10-03-2021 01:34 PM
@crgeron : The question about which country may be something to look at although I don't know if it only applies to talk. Eg. For the UK, 4470, 44870-44879, 44843-44845 are not accessible. The UK and the US are the only countries with restricted numbers.
And yes either 011 or + in front and then yes no leading zeroes.
10-03-2021 01:33 PM
@t_p wrote:Try clearing the cache of the messaging app, stop it ,reboot the phone and try the text again.
I am trying to understand why clearing the cache might make it work?
10-03-2021 01:23 PM
@crgeron wrote:I've tried +country code, 011 country code, and these two combinations with a leading 0 as well, and I keep getting the error message, "You've entered an incorrect number." The recipient number is valid and active, and I'm able to send SMS to other numbers in that same country. It's only with this particular number that I've encountered the error, multiple times.
Anybody tips? Thank you.
Try clearing the cache of the messaging app, stop it ,reboot the phone and try the text again.
10-03-2021 12:57 PM - edited 10-03-2021 12:59 PM
by the way which country you try to send SMS or make call !!
and check it out for that number in your device if you put it by accident blacklisted.
10-03-2021 12:49 PM - edited 10-03-2021 12:52 PM
@crgeron wrote:I've tried +country code, 011 country code, and these two combinations with a leading 0 as well, and I keep getting the error message, "You've entered an incorrect number." The recipient number is valid and active, and I'm able to send SMS to other numbers in that same country. It's only with this particular number that I've encountered the error, multiple times.
Anybody tips? Thank you.
Well, that is good you can send to other numbers in the same country, so you are doing something right!
Are you able to have someone else try to send an SMS to that number you are trying to text?
Also, are you sure the recipient can accept international texts? Different providers/plans may not have this included.
EDIT: This may be worth a shot, as well -
Try your SIM into another phone, reboot the phone, ensure you have working services, then try sending a text again.
10-03-2021 12:48 PM - edited 10-03-2021 03:09 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
for iphone go to Settings > Messages > To turn iMessage on or off,
Turn your data on to send a Picture Messaging in world-wide,
if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,
you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,
make sure your Data is on.
To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,
for Example long distance, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...
and for international call or SMS 011416xxxxxxx,
like In front of country code they 0 or 00 or + don't put it,
Good luck and enjoy the service