Unable to Receive calls and SMS

[Pa-Foday]

I transferred my service from Fido to Public Mobile about 48 hours ago. Since then, I have not received the confirmation SMS from Fido that verifies whether I initiated the transfer. I contacted Fido, and they advised me to reach out to Public Mobile for assistance.

[hTideGnow]

hi  @Pa-Foday 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[slusagm]

you got a text from Fido about port and you replied with your approval?

maybe stuck port. there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them