USA roaming,

[AndrewOstrowski]

just paid my USA roaming charge, it is shown on my account as paid, the phone is still not not working, and says I used all funds available, and made payment while in USA, what's going on?

[JL9]

You can reach out to a CSA to explain your mistake and they can most likely likely put that 8 back in your available funds for your next renewal or add on

[AndrewOstrowski]

all working now, thanks

[dust2dust]

Ah. Was this purchase your first while away? Or have you been using add-ons before this purchase? And if so how long ago did you last buy talk? Have you since talked for more than a couple minutes on one call?

Maybe you could provide us an image of your plan details page.

[AndrewOstrowski]

no, but I couldn't find talk for $8 so had to buy talk and text for $15, now the phone is working, thanks

[AndrewOstrowski]

no, but couldn't find talk for $8 so bought text and talk for $15, now phone is working, thanks

[AndrewOstrowski]

no, but I couldn't find talk for $8 so had to buy talk and text for $15, now the phone is working, thanks

[kb_mv]

@AndrewOstrowski As indicated by @dust2dust , your add on is for texting (SMS/MMS) only. was that your intention?

[AndrewOstrowski]

phone selected T mobile, trying AT &T, says I used all minutes 

[dust2dust]

That's texting.

[AndrewOstrowski]

Date Transaction Type Credit (Payments) Debit (Charges) Balance

May 20, 2022

US Roaming - Unltd. Txt/Itinérance É-U - Textos illimités

$8.00

$17.00

[AndrewOstrowski]

no text message, T-Mobile on, roaming on, it's not working, the message says no funds? an I just paid and account shows the USA roaming $8 for talk???

[hTideGnow]

HI @AndrewOstrowski   You tried AT&T as well?

[AndrewOstrowski]

yes I did just that, and my account shows USA add on for $8 text is on my account, still not working, T-mobile on and roaming on

[AndrewOstrowski]

no text message, T-Mobile on, roaming on, it's not working, the message says no funds? an I just paid and account shows the USA roaming $8 for talk???

[hTideGnow]

HI @AndrewOstrowski  does the add-on show up on your Plan details page?  Remember to buy add-on, it is a 2 steps process.  Load the fund first and then you have to go back and buy

If you did both parts, make sure you you manually select T-Mobile or AT&T.  Also, if you need data, make sure Roaming Data is enabled

[dust2dust]

Did you get the welcome to the US text message? If not then you want to scan and connect to T-Mobile. If you bought data then turn on data roaming.