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US roaming

Hardley42
Great Neighbour / Super Voisin

Early this year I bought US roaming for 10 days. I bought it 2 days before visiting the US. Upon arrival I tried my phone and got a message that I have no US roaming. After coming back, I checked my account and the US roaming still shows in bold ( I guess it has not been used). Just recently I went to the US again, turned the phone off and on again, tried to call, same result - you don't have US roaming. How can I get that thing working?

1 REPLY 1

ShawnC13
Oracle
Oracle

@Hardley42 wrote:

Early this year I bought US roaming for 10 days. I bought it 2 days before visiting the US. Upon arrival I tried my phone and got a message that I have no US roaming. After coming back, I checked my account and the US roaming still shows in bold ( I guess it has not been used). Just recently I went to the US again, turned the phone off and on again, tried to call, same result - you don't have US roaming. How can I get that thing working?


Can you give us a screen shot of your overview page and addon section so we can maybe figure out what is going on?  I have never heard of this problem or the addon staying on an account

 


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