US roaming addon not showing up

[ShannonWoo]

Hi, I purchased a US roaming unlimited talk add-on for 10 days for $8. I tried to call a US phone number which is valid (my aunt in Florida). I got a voice message which said "sorry you vant make this call because you don't have a purchased US add-on." However on my self serve account the add-on is showing up on my payment history as paid $8. It is also showing up on my plan as an add-on. Please help. Thanks 

[ShannonWoo]

Thanks for the info

[totalUser]

You should consider textNow if you have data or access to WiFi. They will give you free Canadian number and unlimited talk and text to both USA and Canada.

I use it with my 15 public mobile plan to turn it into practically unlimited North America for $13.

Edit it uses 30-40 megs of data (with background data restricted) monthly in my case, I'm not heavy user.

[GinYVR]

@ShannonWooUnfortunately there is no unlimited add on options for calls to the US at Public Mobile. The best you can do is $15 for 400 international minutes https://www.publicmobile.ca/en/on/plans This doesn't expire until you use it all up.

[Dunkman · Accepted solution]

@ShannonWoo 

You need to buy the long distance add on, not US roaming.

Here are the two options:

400 International Long Distance minutes   $15

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

200 U.S. & Canada Long Distance minutes   $8

[ShannonWoo]

Ah...I see. Thanks. Do you know which addon I'd need for unlimited calls to the US then?

[ShannonWoo]

I'm in Canada trying to make a phone call to the US. I purchased talk only so data roaming doesn't apply. Thanks

[Dunkman]

@ShannonWoo 

Are you prently in the USA?  Trying to call a US number?

A few things to try:

Enable roaming

Reboot phone

Manually choose carrier either AT&T or T-mobile.  Try one, then ther other

Toggle airplane mode on, then off

The following numbers in the USA are not able to be called:

Calls made to numbers starting with the following six digit combinations are not included in U.S. Roaming talk Add-Ons or U.S. calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726, 530-881.

[ShannonWoo]

I have rebooted. Still not working. I will add a ticket thanks

[GR]

@ShannonWoo are you in Canada or in the US?  That roaming add on is to use when you're in the states 

[Triguy]

Make sure you enable roaming.  Try reboot ing your phone.  If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming