US cell service

[HSH2]

I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?

Thanks for any advice you can provide.

Harold

[BKNS27]

@HSH2 

I use the TextNow SIM on the TextNow app for free calling, texting and essential data…all for free while I am in the USA.

[DennyCrane]

Make sure you don't have your phone set to 3G preferred. Change it to 4G/LTE. The fact that you're on a 3G plan is irrelevant. The US does not have a 3G network, so if your phone is set to 3G you'll have no service.

[Phil_Adelphus]

@ORNGNBLK   The iPhone 8 is VoLTE capable and approved on Public Mobile so it would work in the USA whether you were on a 3G plan or a 4G plan.  Verizon has only recently been added as a PM roaming partner in the USA, most people are connecting to the longer established partners AT&T or T-Mobile.

[ORNGNBLK]

My 3G service did not work at all in the Northeastern US as they pinged with Verizon towers and Verizon dropped access to 3G about a year ago. I upgraded to a 4G with an I phone 8, and my phone worked. Not sure if it will work for you, but thats my story

[Phil_Adelphus]

@HSH2  What phone do you have?  If it is not on this list you likely will have problems making voice calls in the USA 

https://www.publicmobile.ca/en/on/get-help/articles/volte 

Some phones not on the list may also work but it's hit and miss.  If your phone is not VoLTE capable and approved then you could try connecting to 2G on T-Mobile but it's being shutdown as of Sept 1st although some may still exist.  You need VoLTE in the USA as they shut down their 3G networks in 2022.

[hTideGnow]

hi @HSH2 

it might be a problem with the VoLTE.  What phone do you have? 

if your phone not found on this list, then it is not VoLTE whitelisted by PM and you won't be able to receive calls in US even with the roaming

https://www.publicmobile.ca/en/on/get-help/articles/volte

[computergeek541]

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@HSH2 wrote:

I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?

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All Public Mobile plans allow access to the same networks. Changing to a 4g plan won't grant new access to LTE networks as it's already available even on 3g plans.  To be able to receive VoLTE services, you'll like have to purchase a new phone.