US Roaming - Unlimited Talk (10-day)

[andrewxie1990]

Hi, 

I bought the "US Roaming - Unlimited Talk (10-day)", but it doesn't work (I am at California now). I noticed that the "US Roaming - Unlimited Talk (10-day)" I bought shows the under the "Plan and Add-Ons" in my account. However, it doesn't show under the "Overview", which is weird.  Thank you in advance for your help. 

 

[geopublic]

Edit: Posted as a response to the post above, but has been since deleted.

[geopublic]

---

@andrewxie1990 wrote:

Hi, 

I bought the "US Roaming - Unlimited Talk (10-day)", but it doesn't work (I am at California now). I noticed that the "US Roaming - Unlimited Talk (10-day)" I bought shows the under the "Plan and Add-Ons" in my account. However, it doesn't show under the "Overview", which is weird.  Thank you in advance for your help. 

 

---

@andrewxie1990  That's because it's unlimited talk so the counter is not used. Did you just purchase the add-on? It might need some time to activate. Maybe try restarting your phone.

[louise22210]

Also, check all the possible settings in your phone to confirm that it's a PM issue and not a phone one! 

[bravo_md]

Make sure you are connected to either AT and T or  T Mobile

You paid for the plan but did you really buy and pick the plan.

[louise22210]

I currently can't think of any possible solutions, but will get back to you.

In the meantime, send a message to the moderators and they'll respond in due time! 

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Click that link and then "send this user a private message" detailing the same problem 🙂

Good luck!