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URGENT - BIG error on try to change new plan for 3 month(was reactivated old was for 1 month) ?????

sophitechnicusñ
Great Citizen / Super Citoyen

Hello,

 

A few minute agoo i want to change change a new plan for 3 month and after payment was reactivated old plan !!!!

I want the new plan for 3 month not reactivated old plan

Please help me to solv this BIG error on your web site.

 

Dragos Sofian

13 REPLIES 13

imm1304
Retired Oracle / Oracle Retraité

Hi @sophitechnicusñ!

 

Don't worry, one of our super helpful moderators can look into this for you.

 

@Kalla_A@Shazia_K@Mary_M would one of you please help. Thanks.

sophitechnicusñ
Great Citizen / Super Citoyen

I hope to solve very soon beacause i need to leave and i want your solution

I interted the new plan selected ... at payment

160418 90 day paln Capture.JPG

Thanks

Hello @sophitechnicusñ,

 

Do not worry! I have fixed this issue 🙂

 

Please check in your self-serve account: the right plan should now appear.

 

 

Cheers!

 

Kalla

Did you notice the message that you need to add funds, or have you already done that? To change a plan immediately there must be enough money plus credits available for the full cost.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

sophitechnicusñ
Great Citizen / Super Citoyen

From my credit card have been taking all amount necessary for new plan 136 $ + tax and in my account was 20$. It was enough money for new plan.

sophitechnicusñ
Great Citizen / Super Citoyen

In my account the correct plan was changed(3 month with all add-on selected at payment).

 

PS. Isn't normal reactivated automaticaly IF i don't ask for that!!!

 

Thanks.

Dragos Sofian

@sophitechnicusñ Yes it should be automatic. I have done it on my 1st renewal with autopay and all was good. But sometimes system can be glitched and does not go the way we want. But PM's great staff members are here to help. 

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srlawren
Retired Oracle / Oracle Retraité

@sophitechnicusñ I'm glad @Kalla_A was able to resolve this for you.  Cheers!


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

sophitechnicusñ
Great Citizen / Super Citoyen

Thanks

 

Dragos S