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Trying to transfer my existing Numbers to another service provider

JakeTheBosun
Good Citizen / Bon Citoyen

There seems no way I can get all 3 of my numbers to be released. (Only one was released)

33 REPLIES 33

JakeTheBosun
Good Citizen / Bon Citoyen

"porting request" ??? Do you mean at the start, what did I originally enter online to set up the service?


@JakeTheBosun wrote:

"porting request" ??? Do you mean at the start, what did I originally enter online to set up the service?


@JakeTheBosun  yes, when you requested the  transfer in setting up the new account with the other provider, other than phone number and the provider of the number (Public Mobile), did you enter account number ?

JakeTheBosun
Good Citizen / Bon Citoyen

Yes, my Account Number was supplied to new guys today,  but it seems to only have allowed one phone number to be moved. I think PM wants two more account numbers ?  But I don't have any more numbers and don't recall ever having had other account numbers.

I have now been locked out of all my online accounts at PM so I can't even go in to search for any.

@JakeTheBosun   you enter 3 different account numbers for the porting?  the 3 lines would have different account numbers (PM does not have family account and hence different account numbers)

 

 

JakeTheBosun
Good Citizen / Bon Citoyen

I did not give three account numbers to move the service because I have no record of two other numbers.

I did not know that PM had no capacity for multiple numbers and one account. How would I know that?

Sorry, you can see my frustration rising.

Appreciate the advice!


@JakeTheBosun wrote:

I did not give three account numbers to move the service because I have no record of two other numbers.

@JakeTheBosun   That is the problem with the failed porting (phone number transefer)

Yes, you said you cannot login to the account and I wondered how you requested the porting and I sort of know where the problem was  🙂

 

No worry, try to open a ticket with PM Support.  You can just tell them you need the account numbers for both accounts.

 

Just message them directly

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

BTW, where you are porting over to?  

JakeTheBosun
Good Citizen / Bon Citoyen

Thanks ! I appreciate this!

I will try to message them directly using this address.

We are going back to Virgin where we were for 6 years.

Like I might have explained, problems abound like all our phones quit in Vancouver and prevented us from getting meals while at BC Childrens hospital for two weeks. Couldn't get support. Both my wife and I bought Add-On US roaming and it failedfor both, her's was never applied (last fall in Colorado), mine showed up but the phone never worked (in Alaska) bu towards the end it it did send me a message saying it was due to expire (just wasted the money not to mention frustration) .....it just goes on and on. I am not technical, nor young anymore. can't deal with this well.

@JakeTheBosun Oh Alaska no service as well.  Seems like lots of Alaska roaming issues, but it could a problem with AT&T 

 

Yes, different carriers suit different person in different situation.  No worry, just want to help up this porting process.

 

Happy 🇨🇦  Day!!

JakeTheBosun
Good Citizen / Bon Citoyen

Well I sure appreciate your help.

I expect a phone to work reasonably reliably, especially in a city like Vancouver? I will pay whatever that takes (incidentally my phone bills for a year, in 11 different countries, without a failure, was less than $100 Canadian it doesnt need to be this way).

Why do I keep getting messages saying "You have earned another badge"? Is that even relevant to this whole problem?


@JakeTheBosun wrote:

Well I sure appreciate your help.

I expect a phone to work reasonably reliably, especially in a city like Vancouver? I will pay whatever that takes (incidentally my phone bills for a year, in 11 different countries, without a failure, was less than $100 Canadian it doesnt need to be this way).

Why do I keep getting messages saying "You have earned another badge"? Is that even relevant to this whole problem?


Badges are only about this Community website and are unrelated to service.