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Trying to put out

alimbd249
Great Neighbour / Super Voisin

Hi everyone

Currently my sms is not working and i an trying to port out a number to a different provider, any suggestion in how to bypass the sms?

4 REPLIES 4

Timer
Great Citizen / Super Citoyen

@alimbd249 

but your account is active in here.

 

is there one way to contact to support team by private message CS_Agent

to them do it for you or you can use your account number to give to new provider.

will13am
Oracle
Oracle

@alimbd249 , this is the porting process, no way around it.  So you need to sort out the SMS issue.  Click on the chatbot link at the bottom of the web page an initiate a support ticket.  Once you get SMS working, you might want to stay and while and give this service a second chance.  😁

 

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

BKNS27
Mayor / Maire

@alimbd249 

Are you up to date on your monthly payments?  Your account needs to be Activate before you can port out.

The final step is to reply to the SMS to complete the porting process. If you texting is not working then you need the help from your other carrier to assist you with the porting.

esjliv
Mayor / Maire

@alimbd249 unless you are porting to Telus or Koodo, your Public Mobile account must be in Active status...is it? When you log into My Account or dial 611 or # 1-855-478-2542  from another line is your account Active?

It not, change to the cheapest plan, $15, add enough funds to renew the plan and then reactivate it.

Then put out..I mean port out.

 

If your plan is Active, have you ever had working services?

Try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

 

If issues persist, submit a ticket to CSA for assistance to check your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent