Trying to activate SIM and Monthly Plan for new subscription

[Filling]

I have.

Been faced with a very annoying situation.

My mother wants to join, and I have purchased her SIM.. After going through the sign up process, and entering my referral code, attempting to pay for and finalize the transaction has been IMPOSSIBLE! Several methods of payment were tried, and all have failed. This is my final effort to correct this issue. Getting support through a BOT is ridiculous. Please help

I have been a loyal PM user, and have praised your services...only to come up against this.

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[BKNS27]

@Filling 

Did you download the PM app on her phone to activate the SIM and create an account?

Remember to use a different email address for her account other than your email address.

If you are still having issues then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437