Trouble with phone number transfer

[WendyQuan]

My request to transfer phone number from my old phone has not succeeded

[WendyQuan]

Phone number was successfully transferred after instructions from PM customer service to turn phone off and restart. Previous provider advised they do not send out sms text messages for transfer authorizations, so I didn’t know transfer had been completed. Since PM did not issue a temporary number for my new phone, I did not receive text message on my new phone from PM that transfer was successful with instructions to turn off and restart phone to complete the number transfer.

[BKNS27]

@WendyQuan 

You are required to leave your old SIM in your phone and wait for a text then reply with YES you are porting your old number over to PM. There is a 90 minute window for you to reply to the text.

If you missed this step then the porting will not be completed.

[esjliv]

@WendyQuan  - how long ago did you activate? Try:

• turn off your phone, then reboot
• perform a reset network settings on your device

If you have activated a new account and transferred over to Public Mobile from another provider, note that incoming calls are usually the last to port over.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

OR, check your private message I sent you a Telus Porting phone number that can check on your port over here, if it is past the time it take to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[softech]

@WendyQuan   you got a confirmation that not successful? or it just not done?

Call the porting support team and ask what is the current status and if anything can be done to re-trigger it.   I will message you the phone number.  Check your Community inbox on the top right, envelope icon.

[iliketotalk]

@WendyQuan hi your old account needs to be active to port a number

[Meow]

Little bit more details, please.

Are you porting to PM or out of PM?