Trouble making calls to US

[Friesema]

I’m a new user and have unlimited calls/texts in NA. I called a US number and a PM recording came on to tell me I needed to change my plan. What’s up with that and how do I resolve it ASAP? It’s the reason I bought the $50 plan - to make calls to the US!!

[Friesema]

Thanks for the link and explanation. My conf call group provided an alternate number which worked.

[ShawnC13]

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@Friesema wrote:

It’s a 605 area code. Not sure why it wouldn’t be included. It’s a US number 

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@Friesema, as you can see in the link provided by @mh1983  it shows that area code 605 has some prefix numbers that you can't call with this plan.

[mh1983 · Accepted solution]

Found this thread and passing along in case it helps: https://productioncommunity.publicmobile.ca/t5/Announcements/Which-U-S-area-codes-are-not-supported-...

[Friesema]

It’s a 605 area code. Not sure why it wouldn’t be included. It’s a US number 

[geopublic]

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@Friesema wrote:

I’m a new user and have unlimited calls/texts in NA. I called a US number and a PM recording came on to tell me I needed to change my plan. What’s up with that and how do I resolve it ASAP? It’s the reason I bought the $50 plan - to make calls to the US!!

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@Friesema Double check the number, also is there another number you can try. My understanding is that there is a small number of area + number combos that are not covered by the plan.