Trouble in transfer number pb to chatter

[esjliv]

@Ranizeal2016  - if your Public Mobile account is not active (but within 90 days of being active), then you will need to make a payment to reactivate it. Change the plan to the lowest value one first, the $15 one, than add the funds to reactivate the account.

After that, Chatter takes care of the rest.

If your account is active, maybe you provided the incorrect account number or IMEI number?

Best to port out with the account number, found here in your self serve account, under the black box below:

EDIT, grammar, etc.

[Meow]

Well, we would need little bit more details.

Usually, you request number porting at other company, leave your PM SIM in your phone, reply YES within 90 minutes of receiving SMS from PM that you authorize porting out and that's it.

[VIP_Tech]

Hi @Ranizeal2016 

your account is Active with PM ! if not Active is not allowed you to transfer out.

[softech · Accepted solution]

@Ranizeal2016  What was the exact issue?  is your PM account active?

you provide Chatr the account number? 

did you get a text from PM about porting out and did you reply within 90 mins?  

If you have an active account but just missed the text, you need to contact Chatr to have them re-trigger the process

If they did trigger the text a 2nd time and you still miss it, not receiving it, you will have top open a ticket with PM to confirm.  You can use this direct link to open the ticket :

https://urlshortner.tiia.ai/Lc9xk8