Tried to fix a sim activation issue and made it even worse

[btios]

 

I tried activating my sim card on the public mobile app (i’m on an iphone 😎 but at the last step, there was an error message. Trying to fix it, i logged out then logged in, but it asked for my sim card number. I put the details but it said it’s already in use. What do I do now that i’m stuck?

[slusagm]

@Stevensh 

did you try message PM?  But it is late now, they probably won't reply until tomorrow

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[hairbag1]

@CSA_PM 

the symptoms that this customer describe have happened several times in the past few weeks. Is there something that we can suggest to help or is it customer support only issue ? Is customer doing something during activation that causes the activation attempt to corrupt ? Give us some hints if you can.

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech]

@btios I have escalated your issue in behalf.  Support will reply shortly, please monitor your community inbox for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@btios  And this was a brand new public mobile SIM card that’s never been used before ? If so and you already paid 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

@btios 

PM can help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote