Community

New to public, can call but can't receive text

Hello, I recently transferred my phone number from my local carrier 3hrs ago. My mobile carrier on the phone says Public Mobile but texting is not working. I cannot receive and see other people's text. I can call people just fine but I can't send mes...

Subscription not activated

Hi, I just bought a new pan and tried to transfer my current phone number and activate the subscription. Got an error Message, that the subscription is not activated. Logik also didn’t work after that error message, to get support

Not a new customer - randomly stopped receiving texts

I have stopped receiving texts from my dad who I have texted forever lol. Last text I got was April 18 and he's texted me a bunch since then apparently. Not a new customer, no changes to anything. 

Login Issue, Password not working

Hi, I've been away travelling for a bit and missed the transition over Eversafe. Today I tried to login to update my credit card (we are still overseas) and Eversafe does not seem to recognize my password. My account was activated prior to 2023. Also...

Cruise

I am going on a Caribbean cruise. I would like to use my cell

I can’t retrieve my Voicemail messages

Texting not working

And your support ticketing system is horrible. No easy way to find my ticket. This is shameful.

unable to access my son's account to change the credit card number

My husband set up my son's cellphone using an email address he has since lost access to. Now our son is charging top ups to his phone and we can not get help with logging in to be able to remove our card number. There is no customer service for us to...

PUK CODE

I put my sim card from android into apple phone but sim did work and now locked and I require at Puk Code.

Can’t receive SMS

In my settings, under data, I’m entering my cell phone number, but when selecting save, it does not work.  It seems my entry is not accepted, because nothing happens, but no error message or warnings.  I tried entering my phone number starting with t...

Credit card

How do I add update credit card info

difficulties signing into Public Mobile app...

Hi - just recently I have been having difficulties signing into my account through the phone app.  I sign in, enter my password, then get sent the six number code via text;  I enter the code, but then am unable to press the "confirm" button below the...

New customer texting not working

Unable to send or receive text messages after porting number from virgin plus to public mobile

Changing providers, can i get a refund for unused service

I have just activated my freedom mobile account. I thought I would be able to switch before the start of my billing period (today) but unfortunately public billed me early this morning. I dont want to waste a whole month of service, is it possible fo...

3 days without texting help.

I have moved over to pm from Rogers. I was advised that there is a known issue with new ports.   I have submitted a ticket today and yesterday .  What is the time line to fixing this issue? 

Transfer from PM to another service provider

I just transferred my number to another service provider, and was just charged my monthly subscription. Will I be refunded the difference

Transferred number from another provider

I transferred my number from another provider to public. Everything works except texting. I've rebooted my phone but it still doesn't work. Any help would be greatly appreciated 

Ported number not recognized by iphone

Transferred number and confirmed cancellation of Fido account on April 18th. iPhone is still not recognizing the ported number with Public mobile sim installed for iMessages or FaceTime. Unable to receive direct text messages to my cell number.

Trying to activate

I have a new SIM, and a number, but when the app indicated it was sending a code to my phone to confirm (through Eversafe), it never arrived. Now my phone recognizes the new number, but it won't connect. And I cannot get into a screen on the app that...

3G calls succeed, LTE/5G calls drop on answer, when calling Iristel numbers (BC)

I've got a technical issue that probably needs escalation with the backend/engineering team at Telus. I have a VoIP number provided by Telnyx, who are using Iristel as their upstream carrier. I had no problems calling from my cell when I was with Fid...

Switch to new points

I have a question about new points in May ?I have some old rewards, should I switch from old rewards to new points program  before May 01  by myself or the public mobile switch by automatic?thanks

Payment on blocked account not credited to new account. How do I resolve this?

Activation Help

I subscribed to a plan online and discovered that I needed a new phone. Purchased an unlocked phone (new) and now am unable to find a way to activate it. Put the sim card I ordered in the phone and it says it is not on a network. I'm lost and there i...

I need a new eSim

I was setting up my spouses phone plan, and I accidentally deleted it and I need a new esim I can't get into the account to even get the text as the old esim isn't available anymore

Refer a friend code

I am a new customer and my sister sent me her “refer a friend” code and I don’t know what happened but I did not receive my 10$ credit and she did not receive a notification stating she has a new friend referral ! Is there a was this can be fixed ? T...

Referral Credits vs Actually Credits

So, for several months now I've noticed that my list shows, for example today, 24 referrals. Yet I only received $22 in credits. Several months before, the same. I asked a CS Agent a while back and they said someone ported out towards the end of the ...

VoLTE (Voice Over LTE) support for Motorola Moto g stylus 5G (2023 & 2024)

I see the Motorola Moto g stylus 5G (2022) listed as a supported device, but what about the 2023 & 2024 models?How do new devices get added to the whitelist?Thanks for your feedback