Transferring phone number no sms text

[Ericlai725]

Transferring phone number from telus prepaid to public mobile and never received the sms text. How to resend ? My telus prepaid service provider subscription ends today. Please help resend the sms text

[BKNS27]

@Ericlai725 

Did you leave the Telus SIM in your phone to receive the confirmation text?

[hTideGnow]

hi @Ericlai725 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage